Shipping information
Orders are prepared Monday–Friday within 1–3 business days. Delivery estimates begin after dispatch. Rates are shown in USD and are set by destination—not one global price.
United StatesStandard 5–8 days · Express 3–5 days$7 / Free standard over $75 · Express $15
CanadaStandard 7–12 days · Express 4–7 days$12 / Free standard over $120 · Express $24
United Kingdom & EuropeStandard 7–12 days · Express 4–7 days$14 / Free standard over $130 · Express $26
Australia & New ZealandStandard 8–14 days · Express 5–8 days$15 / Free standard over $150 · Express $28
East AsiaStandard 6–12 days · Express 3–7 days$13 / Free standard over $120 · Express $25
Other destinationsStandard 10–18 days · Express 5–10 days$18 / Free standard over $180 · Express $35
Tracking your order
When your order leaves our warehouse, we email a shipping confirmation with the carrier and tracking link. Tracking may take up to 24 hours to show the carrier’s first scan.
Contact us as soon as possible. We can update an address before dispatch, but not after the parcel has shipped.
Return requirements
Return requests must be submitted within 14 days after delivery. Returned pieces must meet every condition below:
- Unworn, unwashed and undamaged
- All original tags remain attached
- Returned in the original packaging
- Receipt or order confirmation is included
- No perfume, makeup, deodorant marks or alterations
Final sale items, gift cards and items marked non-returnable cannot be returned unless they arrive faulty, damaged or incorrect. Return postage is normally paid by the customer.
Refunds
After your return arrives, allow 3–5 business days for inspection. Approved refunds are issued to the original payment method. Your bank may need additional time to post the credit.
Start a return or ask for help
Email xeeyiso@gmail.com with your order number and the item you wish to return. Wait for return instructions before sending your parcel; unapproved returns may not be accepted.
Contact customer care